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1.How to place the order ?
2.In what sizes are your gowns available?
3.Do you ship outside the U.S. ?
4.How long is shipping from your location to me?
5.Can I receive a swatch?
6.Where can I find the size and color chart?
7.Are these used dresses?
8.How do I contact Customer Service?
9.What shipping method do you use?
10.How are your prices so low?
11.Is the physical dress is as the same as picture?
12.What is the delivery time for orders?
13.Still have questions?


1.How to place the order ?
How to Order*: How to choose your size and color after purchase? Step1: click on "buy it now" Step 2: choose check out Step 3: fill out your personal information, like shipping address and contact details. Step 4: Select payment method and add notes of your size and color choice.Paypal is accepted. If you have any questions please feel free to contact us by emai dress-factoryoutlet@hotmil.com

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2.In what sizes are your gowns available?
Most of our gowns are available in sizes US/EU/UK. However, a select few may have a limited size range. Please give us your body measurements if you want us to custom made it in your size.Our email is dress-factoryoutlet@hotmail.com Condition: BRAND NEW! Instock or custom Size: US 2 , 4 , 6 , 8 , 10 , 12 , 14 , 16 , 18 , 20 , 22 , 24 , 26 , 28 , EU 32 , 34, 36, 38, 40, 42, 44, 46, 48, 50, 52, 54, 56, 58 UK 6, 8 , 10 , 12 , 14 , 16 , 18 , 20 , 22 , 24 , 26 , 28 ,30, 32

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3.Do you ship outside the U.S. ?
We ship Worldwide! Orders shipped outside the continental U.S. are sent via the DHL/TNT/Fedex/USPS/UPS/EMS/China Post Air Mail. Shipping charges are dependent on the weight and will display during the online ordering process. Please note our shipping rates cover our cost to ship a large box to other counties. It does not cover any customs or duty charges a country may impose on the receiver of the package.

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4.How long is shipping from your location to me?
Orders shipping from our location normally take 3-10 business days for international delivery. For the small item which less then 0.5KG in low price,we will use China Post Air Mail,the shipping time is about 10-20 days.

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5.Can I receive a swatch?
Customers can get a swatch ,but you must pay the cost of the swatch.You can order the fabric swatches of taffeta,chiffon ,satin,stretch satin ,lace.. in this link: http://dress-factoryoutlet.ecrater.com/c/1536022/91size-color-and-measure-guide-charts ,please choose 3-4 color numbers of the fabric in the note of the order.then we will ship the swatches to you soon.

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6.Where can I find the size and color chart?
You will find the size and color chart in this link: http://dress-factoryoutlet.ecrater.com/c/1536022/91size-color-and-measure-guide-charts Please choose the right size and color in the note of the order.

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7.Are these used dresses?
All gowns and products we offer are new and make it for customer who order it.

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8.How do I contact Customer Service?
For general inquiries, please call Customer Service at 86-0512-89162160 or email dress-factoryoutlet@hotmail.com . To check the status of an order, please call Customer Service at dress-factoryoutlet@sina.com

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9.What shipping method do you use?
We use DHL Fedex,UPS ,USPS ground shipping for regular order. Our standard delivery time is 15~20 business days after payment.If you want to get it quickly, you can tell us,we will make them quickly. But some of the items have longer lead times and we specified in the product prescription page. We do provide second day air and overnight shipping when customers request. We ship to US, Canada and international. The shipping rate depends on the price of the total order, shipping method, and the ship to destination.

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10.How are your prices so low?
Dress-factoryoutlet have our own facotory,so you can pass foreign trade corporation , we can make it for your size.so eiffelbride is the best choice for you.We accept OEM and ODM ,1 piece dress can be custom made and drop shipping. All the dresses are sent from dresses factory with low price .

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11.Is the physical dress is as the same as picture?
Our physical dress is 95% similarity compared to picture.The color also have color shanding compared to the picture of the dress.

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12.What is the delivery time for orders?
Special orders normally take 15~20 days after pament. Quick delivery orders from the Quick Delivery Discount Dresses collections can normally take 10~15 days .If you want quick delivery order please contact with me.

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13.Still have questions?
We suggest viewing Terms & Conditions for additional information or contacting a Customer Service representative. Our Customer Service Department is available 7 days a week! Monday - Sunday 9:00 a.m. to 9:00 p.m. Central Time Our email is dress-factoryoutlet@hotmail.com

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Last Updated: 29 Apr 2015 01:52:29 PDT home  |  about  |  terms  |  contact
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